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Claims Seminar
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Claims Seminar
Claims Seminar

10/29/2013 to 10/30/2013

When: October 29-30, 2013
Where: Four Seasons Hotel
One Logan Square
Philadelphia, Pennsylvania  19103
United States
Contact:
Christina Ortiz

Details

 

Delivering Exceptional Claims Service


Claims handling and interaction with various "customers” can be challenging indeed.  No matter your level of experience, this seminar will provide concrete solutions to address issues we encounter while dealing with our various customers: obligees, owners, principals, claimants, agents and underwriters. It will be presented by Carl Van, an experienced and knowledgeable claim professional, author, speaker and trainer.  Carl has presented around the world and has been described by a SFAA member company representative as the "best presenter I have ever seen.”  The presentation will address:

1.    How to use phrases and words that are less likely to damage your relationship with customers and lead to repeated questioning, unreasonableness, vagueness, impatience and biting remarks

2.    How to make empathic connection with your customers while discovering methods to make sure your customers remember more of what you say to them

3.    How to develop skills to effectively deal with both assertive and angry customers

The program also will include a panel discussion on October 30, where claim leaders will share best practices and suggestions for claims handling and managing outside counsel to ensure a consistent claims handling philosophy and implementation.


ADVANCE REGISTRATION

We will be accepting registrations on a first-come, first-served basis.  To register, please fill out a Registration Form (and see note below on payment options).  Please submit your registration by October 1, 2013 to ensure that you are included on the advance registration list.  To verify that space is available, please call 202-463-0600.


 

CANCELLATION POLICY

A full refund of the seminar registration fee will be provided if the reservation is canceled by October 1, 2013.


HOTEL INFORMATION

To make hotel reservations, please call the Four Seasons Hotel Philadelphia directly at 215-963-1500.  A special rate of $239 per night is available for meeting attendees. All reservations must be guaranteed with a valid credit card and are subject to a 24-hour cancellation policy. Please mention that you are attending The Surety & Fidelity Association of America Claims Seminar.

The deadline to make reservations has been extended to October 9, 2013.


 

PROGRAM SCHEDULE

OCTOBER 29, 2013

10:30 a.m. – 11:00 a.m. WELCOME & INTRODUCTION

11:00 a.m. – 12:00 p.m. THE 5 STANDARDS OF GREAT CLAIMS SERVICE

 

12:00 p.m. – 1:30 p.m. LUNCH 

 

1:30 p.m. – 3:30 p.m. MAKING THE CLAIMS JOB EASIER VIA SERVICE IMPROVEMENT - PART 1

  • Gaining Cooperation
  • Gaining Trust

 

3:30 p.m. – 3:45 p.m. BREAK 

 

3:45 p.m. – 5:00 p.m. MAKING THE CLAIMS JOB EASIER VIA SERVICE IMPROVEMENT - PART 2

  • Keeping Customers Calm
  • Helping Customers to Listen and Remember What You Said

 

 

5:00 p.m. ADJOURN

6:00 p.m - 7:00 p.m. COCKTAIL RECEPTION

 

October 30, 2013

 

8:00 a.m. – 8:45 a.m. CONTINENTAL BREAKFAST

8:45 a.m. – 9:00 a.m. WELCOME & INTRODUCTION

9:00 a.m. – 12:00 p.m. CLAIM HANDLING BEST PRACTICE PANEL DISCUSSION

 

 

12:00 p.m. ADJOURN

12:15 p.m. - 2:00 p.m. SURETY CLAIMS ADVISORY COMMITTEE MEETING (for SFAA Members only)

2:15 p.m DEPARTURE




REGISTRATION FEES

SFAA MEMBERS/SUBSCRIBERS $450

NON-MEMBERS $650



Pay by Check or Credit Card

 

 

Checks

Make checks payable to The Surety & Fidelity Association of America. Return Registration Form with payment to Meetings Department, 1101 Connecticut Ave., NW, Suite 800, Washington, DC, 20036.

 

Credit Card

Complete and fax a Registration Form and Credit Card Authorization Form to 202-463-0606

 
 
 

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